FAQ

What shipping company do you use and how is it calculated?

We ship our items through USPS domestically. The total shipping cost will also include packaging and handling fees.

 

What is the shipping process?

Once your order is placed, please allow 2-4 business days for processing of your order (Business days do not include Saturday, Sunday, and holidays).  Once dispatched, an email confirmation with tracking information will be sent to you. Please check your junk folder.

 

What if my tracking says "delivered" but I never received it?

If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service.  Flawless does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.

 

What if I put the wrong address into the order and my package is returned to sender?

If Flawless actually receives your returned package due to insufficient address information or address inputted incorrectly, Flawless reserves the right to recharge for shipping cost in order to reship the order back to the customer once the correct address is provided.

 

How long does shipping take?

Shipping options will be available at the checkout through USPS. We do not mail internationally.

 

What is the shelf-life of your products?

Since all of our products are truly natural without fillers, our products have a shelf-life of typically 12 months after use. Our Brown Sugar Honey exfoliant shelf-life is about 6 months. You can help extend the shelf-life of the product by storing it in a cool, dry environment or in the refrigerator in order to remain fresh for a longer period of time. Avoid leaving the products inside the shower as the continual water use can expedite the shelf-life. Due to the nature and use of each of our products, we DO NOT accept any returns.

 

What do I do if I am dissatisfied with my product?

If you are dissatisfied with you products, please send an email to contact@flawlessnaturalsoaps.com within 7 days of receiving your items. Flawless will provide you with an option for an exchange or a full refund.

 

What is the refund policy?

Due to the nature of our products, we do not accept returns. However, if you are dissatisfied with the product you have received within 7 days, Flawless will provide you with an option for an exchange or a full refund. Please email: contact@flawlessnaturalsoaps.com

 

What do I do if the product is sold out?

Unfortunately we do not have specific restock dates.  Follow us on Instagram @flawlessnaturalsoaps for an update on items that will be restocked.

 

What products are suitable for babies skin?

Our Lavender Charcoal & Oatmeal Honey soap is most gentle for baby’s skin.

 

Will Flawless Soaps cure my skin ailments?

Due to regulations set by the FDA prohibiting soap, bath and body companies from making health-related claims about their beauty products, Flawless would like to remind you that we are not medical or healthcare professionals and do not claim that the use of any product will cure any pre-existing physical condition. The information listed under each soap description pertains to the properties each natural ingredient has to offer. However, this may not work for all and we do not claim that it will.

Note: Please ensure you read the ingredients as Flawless is not liable for allergies or allergic reactions. If irritation occurs, please discontinue use.

 

What if my products are damaged in the mail?

If your products are damaged through the mail, please contact Flawless within 48 hours of receiving your package. Please ensure you email your order details and a picture of the damage at contact@flawlessnaturalsoaps.com

 

Is Flawless cruelty-free?

100% Cruelty Free. We never test on animals, nor will we ever. 

Our products do not contain chemicals, toxins, parabens or fillers of any kind which can be harmful to our bodies. We only use ingredients that benefit our skin, our bodies, and our environment.

 

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